First of all, this is really really cool. For background, I am a visual designer, and I do not code. Seeing it BREAK on the user tester like that was really eye opening and I really appreciate you bringing that to my attention. This is a great product.

I feel embarrassed to admit it, but I've never thought about the functionality of our website for users with disabilities. The 20-minute audit that Julius ran provided an overview of all of the opportunities we have to improve it, making it truly accessible for everyone.

Akahu is for all Kiwis, so we knew that we needed specific design input to ensure broad accessibility. Steven and Julius were fast, competent, and excellent communicators of their findings. Highly recommend.

Thank you so much! I really appreciate this very detailed feedback. I've shared the video with the team and drafted a list of things we should prioritize to improve the experience based on your recommendations. Again, thank you 🙏

Extremely appreciative that @stevenmale went out of the way to record a video going through Bountycaster to share what works well and doesn't work well from an accessibility standpoint@pirosb3 and I both learned a lot on easy things we can do to make our site more accessible

I found the online portal easy to use, and really helpful in highlighting the improvements we could make. Fantastic to be able to watch the users as they go through the site, and have the improvements and celebrations summarised. This is a really practical approach to highlighting the ways we can improve the site. Watching the user testing video has also given me a much deeper sense of the different experiences users with disabilities have online and the different technologies they use to navigate. Really illuminating.

Thank you so much for completing not just one but two user tests for us!  I appreciate the format of the tests (Loom videos + insight callouts in the side panel) and the way you summarize the key takeaways both in the videos and in the sidebar (easy to digest & recall).  I liked seeing the tester's bio and thought Aadityaa did a great job explaining the tools he uses and why something is an issue for screen readers.

This was SO cool!!! Thank you so much for this opportunity. I've never seen someone read a website with a screen reader, so I learned so much – for example, I never really knew before why the header hierarchies mattered. But now that I've seen this, it's obvious why they matter!

As someone who is passionate about fostering a culture strong in DI&B at work, I'm always open to learning more about how to make a company more inclusive. Speaking with Steven and watching Julius use the screen reader has now got me thinking about accessibility from a whole new angle for which I am extremely grateful.

SO many learnings, and SO fast!

The team was excellent to work with, and were very supportive in getting both our app and website up to speed.

I love it! You rock.

Best user testing experience we have had with any service - and we have tried many! Hello Access went above and beyond in testing our [sign language] learning app. Their clear action plan included a mix of design improvements and design wins within our product that hit just the right balance with our deign team. We expect to use Hello Access a lot moving forward.

We felt it was time to make sure our website does all it needed to for our disabled community. We really didn’t know where to start, but knew we needed to start right at the beginning. The user accessibility test was ideal for understanding how ‘good’ or ‘bad’ our website was. It highlighted a couple of key factors, one of those being that our alt text wasn’t pulling through from the website, even though we had this behind our images. Also, ideally, we should have a better contact form in place that can be used with a screen reader. Now, it’s about going deeper. We plan to look at what’s next to ensure we’re hitting the mark on all aspects throughout the website.